Billing Administrator Becky Rose 

brose@morgantown.in.gov
Telephone number: 812-597-4626
Fax number: 812-597-6027
120 W Washington Street
Morgantown, IN 46160
P. O. Box 416
Morgantown IN 46160

Customers of the Town’s, water utility and sewage works will be billed, on or about the first day of each month, for the immediately preceding billing cycle, generally, the period usually being from the 18th to the 18th. This changes from time to time depending on when it falls in the month.

Charges assessed against customers of the Town’s water utility and sewage works will be billed on one combined bill (“Combined Water and Sewer Bill”). Each customer’s Combined Water and Sewer Bill will itemize and assess the current and past due amounts owed for water, storm water, sewer and fire protection services, penalties, and applicable disconnect and reconnect charges.

Charges assessed against customers of the Town’s water utility and sewage works for each Billing Cycle will be due on the 15th day of the following month. Prior to the 16th day of each month, charges assessed against customers of the Town’s water utility and sewage works for the immediately preceding Billing Cycle shall be considered “current charges.” On the 16th day of each month (the “Past Due Date”), unpaid charges assessed against customers of the Town’s water utility and sewage works, for the immediately preceding Billing Cycle, shall become “Past Due Charges” against which shall be assessed, automatically and without exception or waiver, a 10% past due penalty The amount of the Past Due Charges, the 10% penalty, and a reasonable attorney’s fee may be recovered by the Town in a civil action. IC 36-9-23-31.

 DISCONNECT
Customers of the Town’s water utility and sewage works who fail to pay, in full, their Past Due Charges, and applicable past due penalties, within thirty (30) days after they become past due, shall be considered “Delinquent Customers” and be subject to discontinuation of their water service. The procedures to be followed by the Town’s water utility and sewage works, the date each month that is 31 days after the date on which a customer’s utility rates and charges became past due shall be defined as the “Disconnection Date.” Disconnect Date is the 16th of the month, unless that falls on a Friday, Saturday or Sunday at which time Disconnection shall occur on the next business day.

DISCONNECT DISPUTE PROCEDURE
Prior to discontinuation of a Delinquent Customer’s water service for nonpayment of utility rates and charges, and applicable past due penalties, the Town in a separate notice, shall notify that Delinquent Customer:

    1. of the delinquent amount due, together with any penalty;

    2. the Service Continuation Amount, as defined below, that must be paid to avoid discontinuation of water service;

    3. that the Town intends to discontinue water service if the customer continues not to pay the past due charges and all penalties; and

    4. the procedure for resolving a disputed bill.

With regard to the procedure for resolving a disputed bill, each notice shall include the following:

You have the right, in person, by attorney, or other representative, to contest the disconnection of your water service for non-payment of water and/or sewer charges at a hearing held for that purpose. You must request a hearing by delivering to the Morgantown Town Hall, 120 W. Washington Street, Morgantown, IN, 46160, within seven (7) days of the date of this notice, a written hearing request. You then will be notified of the date and time. Hearing request forms are available at Town Hall.

Upon a customer’s written request, the Town Council, or its duly appointed and authorized hearing officer, will hold a hearing at which the customer in person, by attorney, or other representative, may contest the discontinuation of water service for nonpayment of that customer’s utility charges.

The Town Council, or its duly appointed and authorized hearing officer, will consider challenges by Delinquent Customers of the discontinuation of their water service for nonpayment of utility rates and charges, by applying criteria adopted by the Town Council, from time to time, to the unique facts and circumstances presented by each customer and shall be authorized to cancel or postpone orders to discontinue water service. All members of the Town Council are appointed and authorized as hearing officers to consider challenges by delinquent sewage work’s customers of the discontinuation of their water service for nonpayment of sewer rates and charges. Online payments must be made by 11:59 pm the day prior to disconnection.

PAYMENT APPLICATION

All payments received from customers of the Town’s water utility and sewage works will be applied to and posted in each customer’s account in the following order:

  1. Penalties assessed on past due water charges, then

  2. Past due water charges, then

  3. Current water charges, then

  4. Penalties assessed on past due storm water charges, then

  5. Past due storm water charges, then

  6. Current storm water charges, then

  7. Penalties assessed on past due fire protection charges, then

  8. Past due fire protection charges, then

  9. Current fire protection charges, then

  10. Penalties assessed on past due sewer charges, then

  11. Past due sewer charges, then

  12. Current sewer charges.

DISCONNECTED CUSTOMER PROCEDURE

A Delinquent Customer, in order to avoid discontinuation of water service for non-payment of Past Due Charges and/or penalties, will be required to pay, prior to the Disconnection Date, an amount that is equal to the sum of the following:

a Penalties assessed on past due water charges, plus

b. Past due water charges, plus

c. Penalties assessed on past due storm water charges, plus

  1. Past due storm water charges, plus

  2. Penalties assessed on past due fire protection charges, plus
  3. Past due fire protection charges, plus

  4. Penalties assessed on past due sewer charges, plus

  5. Past due sewer charges (the “Service Continuation Amount”).

A Delinquent Customer whose water service is discontinued for non-payment of Past Due Charges and/or penalties, in order to reestablish water service, will be required to pay to the Town the Service Continuation Amount, plus a disconnection fee and reconnection fee in amounts as set by the Town Council, from time to time.

application for water service

ordinance-2017-2

2016-water-quality-report

2017-ccr-water-quality-report

2018-water-qaulity-report

farmer-brochure

septic-system-guide

dnr-abd-water-wells

whp-brochure-2017

ordinance-2019-9-new-wastewater-rate-increase

2020-1 

2019 CCR Report

2020 CCR Water quality Report

View and pay your bill online at www.invoicecloud.com/morgantownin  

You can also pay your bill by phone by simply calling 844-979-1564