Prior to discontinuation of a Delinquent Customer’s water service for nonpayment of utility rates and charges, and applicable past due penalties, the Town in a separate notice, shall notify that Delinquent Customer:
- of the delinquent amount due, together with any penalty;
- the Service Continuation Amount, as defined below, that must be paid to avoid discontinuation of water service;
- that the Town intends to discontinue water service if the customer continues not to pay the past due charges and all penalties; and
- the procedure for resolving a disputed bill.
With regard to the procedure for resolving a disputed bill, each notice shall include the following:
You have the right, in person, by attorney, or other representative, to contest the disconnection of your water service for non-payment of water and/or sewer charges at a hearing held for that purpose. You must request a hearing by delivering to the Morgantown Town Hall, 120 W. Washington Street, Morgantown, IN, 46160, within seven (7) days of the date of this notice, a written hearing request. You then will be notified of the date and time. Hearing request forms are available at Town Hall.
Upon a customer’s written request, the Town Council, or its duly appointed and authorized hearing officer, will hold a hearing at which the customer in person, by attorney, or other representative, may contest the discontinuation of water service for nonpayment of that customer’s utility charges.
The Town Council, or its duly appointed and authorized hearing officer, will consider challenges by Delinquent Customers of the discontinuation of their water service for nonpayment of utility rates and charges, by applying criteria adopted by the Town Council, from time to time, to the unique facts and circumstances presented by each customer and shall be authorized to cancel or postpone orders to discontinue water service.All members of the Town Council are appointed and authorized as hearing officers to consider challenges by delinquent sewage work’s customers of the discontinuation of their water service for nonpayment of sewer rates and charges. Online payments must be made by 11:59 pm the day prior to disconnection.